Systems for Auto Repair Shops
A calmer front counter and a smoother day in the bays.
Your service writer is quoting a brake job, answering 'is my car ready yet?' and on hold with a parts supplier, all at once. Meanwhile someone would love to book an oil change online after hours. We build independent shops a system that books routine work online, keeps customers updated by text and brings them back on schedule, so the front counter has room to breathe.
Common challenges
What slows down Auto Repair Shops
"Just checking if my car's done"
Many of those calls a day, each one interrupting a tech or the service writer. The customer isn't impatient, they'd just like to know what's happening.
Approvals stuck on voicemail
A tech finds a leaking CV boot and worn rotors. You call for approval, reach voicemail, and the car waits on the hoist until they call back late in the afternoon.
Tire season rush
Every fall and every spring brings a rush of changeovers. Booking it all by phone keeps the counter busy for weeks.
Your full range isn't always visible
You do diagnostics, brakes, suspension, inspections and fleet work. A single line on a website can't show all of that.
Reminders help regulars come back
Dealerships text customers when service is due. A friendly reminder from you keeps the people who already trust your shop coming back.
The solution
The system we'd build for you
Online service booking
Customers pick a service (oil change, tire swap, diagnostic, inspection) and a drop-off time that fits your bay capacity, with vehicle details collected up front.
Text updates through the job
Automatic texts when the car is checked in, when the inspection is done and when it's ready for pickup, so customers always know where things stand.
Approval requests with photos
Send the customer a link showing the tech's photo of the worn part and the quote, and let them approve or decline by text. Works alongside your shop management software where it allows.
Tire changeover booking
A dedicated seasonal booking page with time slots, a storage question and a waitlist when you're full.
Service reminders
Texts or emails when a customer is due for an oil change or their seasonal tire swap, based on their last visit.
Service pages for everything you do
Real pages for each type of work, including inspections, pre-purchase checks, fleet accounts and any makes you specialize in.
Google profile and review engine
Hours, services and photos kept up to date, plus a review request after every pickup.
Recommended package
Business System
A shop's busiest spot is the service desk: booking bays, getting approvals and calling people when their car's ready. Business System puts booking, text updates and reminders around the shop software you already run.
Popular add-ons for Auto Repair Shops
Wherever you are
Just starting, growing or decades in.
Whether you haven't opened yet or you've been at it for decades, here's how we'd help at each stage.
Starting out
Just an idea, or brand new
Opening your own shop after years of turning wrenches for someone else? Start Your Company covers the launch side, from your shop's name and signage-ready logo to a website with bay booking and a Google listing, so drivers can find you the week the doors open.
Growing
Busy and getting busier
When the bays are full most days, online booking, text updates and photo approvals free up the service writer and keep cars moving through the shop.
Established
Years or decades in
Shops that have looked after the same families' vehicles for decades have something money can't buy. We add reminders and online booking around your existing shop software and your counter's routines, at a pace that suits you.
An example
What it could look like in real life
An illustration of how it could work. The business and details are made up for the example.
Picture a four-bay independent shop in an industrial park in Mississauga doing a mix of commuter cars and small business fleets. The service writer spends much of the day on the phone. We add online booking for routine services, a seasonal tire changeover page, text updates at check-in and pickup, photo approval links and due-for-service reminders. The counter gets quieter, cars leave the hoist sooner, and regulars hear from their own shop when service is due.
Questions we get
FAQ
We already use shop management software. Does this replace it?
No. We can work alongside shop management tools like Tekmetric or Protractor, which stay your system of record. We build the customer-facing booking, texting and reminders and connect where your software has a way in.
Should we show our provincial licence or certifications?
Yes, if your province licenses repair shops or you hold industry certifications, displaying them builds trust. We add them to the footer and about page exactly as you provide them, and you confirm your province's disclosure rules.
Can customers drop off after hours?
Yes. We can add an after-hours drop-off form so customers leave their details and concerns before dropping keys in your box. You see it first thing in the morning.
Can we list prices?
We'd post 'from' pricing for simple jobs like oil changes and tire swaps and explain how diagnostics are billed. Big repairs stay quote-based.
Free 15-minute call
Your service writer deserves a little more breathing room.
Reserve a free 15-minute call and we'll look at the counter together.
- Online service booking
- Text updates through the job
- Approval requests with photos