Systems for Plumbers
Pipes burst at 2 a.m. Your customers still hear back in seconds.
When a supply line lets go in a basement in January, a worried homeowner calls a few plumbers and goes with whoever gets back first. Meanwhile your techs are deep in a crawlspace and the office line is busy. We build plumbing companies a site and lead system that catches emergencies, sorts urgent from routine, and keeps the board full after the cold snap.
Common challenges
What slows down Plumbers
Voicemail on a flooded basement
Nobody leaves a message while water's coming through the ceiling. They hang up and try the next number, so a quick reply during a freeze-up really matters.
"Just a quote on a hot water tank"
Tank swaps are bread-and-butter work, but quoting over the phone without knowing gas or electric, the capacity, venting or the age of the unit eats the dispatcher's whole morning.
Drain work that's easy to forget about
You cleared the main line, suggested a camera inspection, and the customer said they'd think about it. Without a gentle follow-up, it's easy for both of you to forget.
Reviews that don't reflect your work
Your crew is careful, clean and on time, but only a handful of customers have thought to leave a review. A few more would show people what you're really like.
Busy days that stretch the office
Cold snaps and spring thaw bring calls in faster than one person can log them. Addresses get scribbled on sticky notes and callbacks fall through the cracks.
The solution
The system we'd build for you
Emergency-first website
Big tap-to-call on mobile, a clear 'is this an emergency?' path, and your service area and after-hours policy up front.
Missed-call text-back
Any call you can't answer gets an instant text asking what's going on and whether water is actively leaking. The customer feels handled, and you see the urgent ones first.
Smart quote intake
Forms for tank replacements, fixture installs, renos and drain issues that ask the right questions (gas or electric, unit age, photo of the rating plate) so your estimates are faster.
Lead tracker that works alongside your dispatch software
Every call, text and web request lands in one pipeline. We can connect with tools like Jobber, Housecall Pro or ServiceTitan where they allow it.
Follow-ups that don't depend on memory
Automatic check-ins after estimates and recommended work like camera inspections or water heater flushes, so good leads don't go cold.
Appointment reminders
Text reminders with arrival windows mean fewer locked doors and 'oh, was that today?' visits.
Review requests after every job
A short text once the invoice is closed, linking straight to your Google profile, so your rating reflects your real work.
Recommended package
Business System
A plumbing shop with trucks on the road depends on quick replies. Emergency intake, a lead tracker, reminders and review requests running on their own is what the Business System is built for.
Popular add-ons for Plumbers
Wherever you are
Just starting, growing or decades in.
Whether you haven't opened yet or you've been at it for decades, here's how we'd help at each stage.
Starting out
Just an idea, or brand new
Just got your ticket and thinking about your own van? Start Your Company launches the business side, from the name on the van doors to a Google listing and a phone line that texts back while you're under a sink.
Growing
Busy and getting busier
Adding trucks and a dispatcher is when calls start slipping through. Text-back, one lead pipeline and automatic reminders keep a growing board organized.
Established
Years or decades in
A shop that's served the same neighbourhoods for decades has reputation and repeat customers most competitors would love. We fit the new pieces around your dispatcher and your field software, one step at a time.
An example
What it could look like in real life
An illustration of how it could work. The business and details are made up for the example.
Take a five-truck residential plumbing shop in Winnipeg. During a January cold snap, the phone rings faster than the office can answer and frozen-pipe calls pile up. With our system, every missed call gets a text within seconds asking about the problem and whether water's running. Urgent ones get flagged on the owner's dashboard, and tank-replacement requests arrive with a photo of the rating plate. After each job closes, the customer gets a review request.
Questions we get
FAQ
Can this handle emergency calls at 2 a.m.?
It can text back instantly, flag urgent requests and tell callers your after-hours process. Who actually rolls a truck is still your call, but nobody gets silence.
We already use field-service software. Will this get in the way?
No. The lead system sits in front of your field software and passes jobs into it where it allows. Your techs keep working the way they do now.
Do I need to show prices?
Flat-rate ranges for common jobs like tank swaps and toilet installs help qualify leads. Diagnostic and emergency work can stay quote-only.
Can we promote maintenance plans?
Yes. A page and reminder sequence for annual tank flushes and inspections keeps you in touch with past customers between emergencies.
Free 15-minute call
Two trucks or twenty, let's make sure every frozen-pipe call gets a quick, kind reply.
Grab 15 free minutes with us and we'll walk your lead flow together.
- Emergency-first website
- Missed-call text-back
- Smart quote intake