Systems for Veterinary Clinics
Warm care starts at the front desk. Let's give yours some breathing room.
Vet clinics are busy places. Reception might be checking in a nervous cat, answering a refill question and taking a call about a dog that ate a sock, all at once. We build clinics the front door: booking requests, new-patient intake, reminders and clear after-hours guidance, so your team spends less time on the phone and more time with patients. Medical records stay in your practice management software.
Common challenges
What slows down Veterinary Clinics
"Are you taking new patients?"
Asked by phone many times a week. When the answer is clear online, families get it right away and reception gets a few minutes back.
New-client paperwork at the front desk
Owner details, pet history and previous clinic records, filled out on a clipboard while the dog tugs the leash across the waiting room.
After-hours calls that need clear directions
A worried owner calling at 11 p.m. reaches voicemail. What they need most is the nearest emergency hospital and what to do right now.
Rechecks and dentals that never get booked
"Call us to book the dental" is easy to forget once the family is back in the car, and the recommended slot stays open.
Reviews that reflect the hardest days
Clinics see families at their best and worst. A gentle ask after good visits helps reviews reflect the everyday care your team gives.
The solution
The system we'd build for you
Appointment requests online
A request form, or we can connect with practice software like ezyVet or Cornerstone where it allows online booking, with visit types like wellness, vaccines, sick visit and surgery consult.
Digital new-patient intake
A secure form for owner info, pet history and previous clinic details, sent before the first visit so check-in takes minutes. You decide where that information is stored.
After-hours guidance
A clear page and auto-reply that points owners to the nearest 24-hour emergency hospital and what to do now. No triage advice from us, just the right directions fast.
Follow-up reminders
Gentle texts or emails nudging owners to book the recheck, dental or follow-up you recommended, working alongside the vaccine reminders your PMS already sends.
Missed-call text-back
When reception is busy with patients, anyone whose call goes unanswered receives a quick reply with your hours and a link to request an appointment.
A site that answers the common questions
New-patient status, services, exotic or large-animal limits, payment options and pet insurance info, so the phone gets quieter.
Kind review requests
Sent only after routine visits you choose, never after euthanasia or difficult appointments.
Recommended package
Business System
A vet clinic fields new-client requests, appointment calls, reminders and worried after-hours callers all day. The Business System looks after the front door while patient records stay in your practice software.
Popular add-ons for Veterinary Clinics
Wherever you are
Just starting, growing or decades in.
Whether you haven't opened yet or you've been at it for decades, here's how we'd help at each stage.
Starting out
Just an idea, or brand new
Opening a new clinic or taking over a retiring vet's practice? Our Start Your Company option can set up the name, logo, domain, email, website and Google profile, with new-patient intake ready before your first appointment.
Growing
Busy and getting busier
Adding vets, exam rooms or late hours brings more calls and more recommended follow-ups. That's when online requests, recheck reminders and missed-call text-back lift the most weight off reception.
Established
Years or decades in
A clinic that has cared for generations of family pets has deep trust in its community. We modernize the booking and intake around your existing software and routines, one piece at a time.
An example
What it could look like in real life
An illustration of how it could work. The business and details are made up for the example.
Picture a three-vet companion animal clinic in Regina's south end, open late two nights a week. Reception spends mornings explaining new-patient status and booking wellness exams. We put appointment requests and new-patient intake online, add a missed-call text-back, and build an after-hours page pointing to the nearest emergency hospital. Recommended dentals get a follow-up text a few days after the exam. Review requests go out only after routine visits the team flags.
Questions we get
FAQ
Will you store our patient records?
No. Medical records stay in your practice management software. We build the booking, intake and reminder layer around it and connect where it allows.
Our PMS already sends vaccine reminders. Is this duplicate?
We don't double up. We fill the gaps your PMS doesn't cover, like dental and recheck follow-ups, new-client intake and missed calls.
Can the system tell owners whether something is an emergency?
No, and it shouldn't. It points them to your team during hours and the emergency hospital after hours. Clinical decisions stay with your vets.
We're not accepting new patients right now. Can the site handle that?
Yes. A waitlist form replaces new-patient booking, and you flip it back when you have room.
Free 15-minute call
Let's lighten the load at reception.
We'd love to hear how your mornings go on a free 15-minute call.
- Appointment requests online
- Digital new-patient intake
- After-hours guidance