Systems for Physiotherapy Clinics
Booking, intake and recall that give your front desk room to breathe.
Your front desk is juggling direct billing questions, a workers' comp file, someone asking whether they need a referral, and a phone that keeps ringing. Meanwhile some patients drift off after the second visit because nobody booked their next appointment. We build physio clinics the patient-facing side: booking, intake, reminders and recall, built around the charting software you already use.
Common challenges
What slows down Physiotherapy Clinics
"Do you direct bill my insurance?"
The most common call your clinic gets, all day, every day. If your site doesn't answer it clearly, your front desk answers it instead of checking people in.
Patients who vanish mid-plan
They feel a bit better after two visits and stop booking. No one follows up, and they're back in six months with the same knee.
Intake on a clipboard
New patients fill out forms in the waiting room, which means appointments start late and someone retypes the history into the chart.
Which physio for which problem?
Vestibular, pelvic health, sports injuries, concussion, post-surgical rehab. Patients don't know who to book with and end up in the wrong slot.
Motor vehicle and workers' comp files
These come with their own forms, timelines and questions. Patients don't know what to bring or how the process works, so they phone again.
The solution
The system we'd build for you
Online booking through your EMR
Booking links or embeds from your clinic software, placed on every page, so patients book directly into the real schedule.
Practitioner and condition pages
Each physio's specialties and training, plus pages for the conditions you treat, so a runner with plantar fasciitis finds the right person.
Intake links before the first visit
Automated messages with your EMR's intake forms, sent ahead of the appointment so patients arrive with the paperwork done. The chart itself never leaves your clinic software.
Plan-of-care recall messages
Friendly nudges when a patient hasn't booked their next visit or has finished a plan, so care doesn't quietly stop halfway.
Insurance and direct billing page
Plain-language answers about direct billing, what to bring for a claim, motor vehicle and workers' comp visits, receipts and cancellations.
Missed-call text-back
When the front desk is with someone, callers get a text with the booking link and answers to common questions.
Review requests
An optional message after discharge or a few visits asking for a Google review, with no health details in the message.
Recommended package
Business System
A clinic with several practitioners, rooms and a steady flow of new patients needs online booking, intake links, reminders and recall messages working together. Business System builds that front end; your charting stays in your EMR.
Popular add-ons for Physiotherapy Clinics
Wherever you are
Just starting, growing or decades in.
Whether you haven't opened yet or you've been at it for decades, here's how we'd help at each stage.
Starting out
Just an idea, or brand new
Opening your own clinic or mobile practice after years in someone else's? Start Your Company can handle the clinic name and brand, domain, a professional site, clinic email and Google listing, with booking connected to the EMR you pick.
Growing
Busy and getting busier
Adding physios, a pelvic health specialist or massage therapists? Practitioner pages, condition pages and recall messages help each new person's book fill without more front desk calls.
Established
Years or decades in
A clinic with long-standing referral ties to doctors, coaches and surgeons has earned its reputation. We work around your existing EMR and routines, modernizing the patient side gradually so nothing about care is disrupted.
An example
What it could look like in real life
An illustration of how it could work. The business and details are made up for the example.
Take a four-physio clinic in Saskatoon that also offers massage and acupuncture. The phone rings constantly with billing questions, intake happens on paper and patients drift off mid-plan. We build a site with practitioner and condition pages, booking links into the clinic's existing EMR on every page, and a billing FAQ. Intake forms go out automatically before first visits, recall messages nudge patients who haven't rebooked, and missed calls get a text with the booking link. Charts never leave the clinic's own system.
Questions we get
FAQ
Will this work with our current EMR?
We can work alongside tools like Jane and other clinic software where they allow it, using their booking and intake features. We build around your system, not instead of it.
Do you store patient health information?
No. Clinical records stay in your charting system. We build the website and messaging with privacy in mind, keep health details out of texts and emails, and you stay in control of patient data.
Can patients book with a specific physio or service?
Yes. Practitioner pages link straight to that person's availability, and service pages link to the right appointment type, like an initial assessment or a treatment visit.
Can recall messages be turned off for some patients?
Yes. Patients can opt out, and we set it up with the consent you collect so commercial messages follow CASL.
Free 15-minute call
Let's give your front desk some breathing room and help patients finish their plans.
Book a free 15-minute call.
- Online booking through your EMR
- Practitioner and condition pages
- Intake links before the first visit